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Spotlight Innovators

In the spirit of serving these merchants with the best possible support model, HBMS is also committed to ensuring
customers have access to the most air tight and innovative fraud management solutions available. Each Humboldt
merchant has direct access to Fraudcast, the HBMS proprietary fraud and chargeback reduction platform.

“A fraud attack or series of unwarranted chargebacks can seriously impact a merchant’s bottom line,” continued McDonald.
“With Fraudcast, every Humboldt sales partner is able to confidently assure their customers will have full visibility of all
account activity, as well as rock solid fraud protection and an easy to understand reporting interface.”

The devil is in the details

Fraudcast reports detail all the information a merchant needs to know to monitor their account for standard day-to-day
activity and they also provide the analytics that will help the business keep watch for, and achieve early detection of,
suspicious trends or occurrences. These valuable reports provide granular information on:
• All daily chargebacks and cardholder disputes from the previous business day

• All transactions that were marked fraudulent by Visa the previous business day.
• All transactions that were marked fraudulent by Mastercard the previous business day.

The system is also equipped with email alerts that post to specified inboxes each weekday, ensuring all event data,
analytical charts and periodic trends are right under the merchant’s nose at precisely the time it matters most.
Only at HBMS

Fraudcast is the fastest and easiest way to stay on top of issues related to fraud and chargebacks, and if you’re already
supporting HBMS customers, chances are they’ve already been auto-enrolled in the program. To help them confirm their
account, have them search for an email from HBMS with login credentials for MoveIt, the secure, online HBMS merchant
portal. If they aren’t able to locate the email, access to Fraudcast is just an email away. Have them email HBMS at reporting@
hbms.com, and a username and password will be established and sent to them within 2-3 business days. Customer support
will also be available to assist them with any set up questions and provide an introduction to the MoveIt and Fraudcast
tools.

If you or your customers are not yet familiar with HBMS and the specialty services they offer, we’d love to share an
overview of our offerings and industry advantages. Visit us at www.hbms.com for a virtual tour of our products and
services. Information on the proprietary Fraudcast product can be found at www.hbms.com/fraudcast. Feel free to also
connect with us by phone at 877-387-5642.

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