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ReadersSpeak

Selecting the right hardware partner • Do they have extended war-
ranties available?
iscount Credit Card Supply founder and President Adam Kaplan • Will your hardware vendor
shared the following insights on picking a hardware provider: conference you in to fix en-
titlement issues on the fly
D A strong partnership between you and your hardware provider when doing a download?
is essential to moving your business forward. A hardware supplier should • Do you have to keep asking
know your requirements and anticipate your needs. Consider these questions for the same cables or do they
as you evaluate this partnership: remember which ones you
• Do they ask what you are connecting to so that you get the correct cable? need?
• Do they provide in-house technical support after the initial installation? • How will they handle your
cash flow needs if you have a
large installation?
• Do they remember to ask you
if you need a SIM card?
• Do they keep you abreast of
industry trends that affect
you?
• Do they offer a wide variety
of new and refurbished ter-
minals and PIN pads to suit
your specific needs?
• Do they provide a full line of
accessories including stands,
spill covers, paper and ink?
• Do they have auto paper de-
livery without their logo to
drop ship to your merchants?
• Do they offer flexible delivery
options: UPS, USPS, FedEx,
third-party paid, and inter-
national?
• Can they inventory your
products and blind ship to
your customers?
• What is the depth of their re-
pair services?

Most importantly:
• Are they responsive?
• Do they email or text you
back quickly?
• Will they research solu-
tions for you?
• Are they truly a partner?

Depending on how you answered
these questions, it may be time to
shop for a new hardware supplier.
What about you?

Thank you to Adam Kaplan for
sharing this useful information. If
you want to share a perspective on
this page in 350 words or fewer, please
email greensheet@greensheet.com. And
for your latest news, send a press
release to press@greensheet.com.

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