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NewProducts

• Billing and invoice management: Merchants can
email invoices to customers with embedded online
interface to facilitate immediate remittance. The
brandable, customizable interface supports a variety
of invoicing and recurring billing schemes.

Company: North American Bancard Holdings LLC • Virtual terminal: Merchants can use a web browser
Product: Payments Hub with access to a virtual terminal for payment card
Website: www.nabancard.com acceptance.
Contact: support@paymentshub.com • Customer profile management: Merchants can up-
date customer profiles and account information us-
ing an exportable customer directory.
Single access point to • Advanced data analytics: Merchants can gain in-
sights by observing customer purchasing habits.
suite of business • Customized alerts: Merchants can create custom-

ized alerts based on payment card volumes, batches
capabilities or other defining characteristics.
• Employee management: Merchants can manage
permission levels for employees who access the Pay-
orth American Bancard Holdings LLC, a pay- ments Hub, based on individual employee status
ment solutions provider, recently launched and assigned roles.
Payments Hub, a business command center • Chargeback management: Merchants can manage
N designed to provide a single access point to an chargebacks and cardholder disputes at every stage
array of business management solutions. These include by setting up a series of alerts for each required ac-
advanced reporting features and a virtual terminal to sup- tion. They can add comments to the data fields and
port omnichannel commerce. “Our priority is to create upload attachments when documentation is needed.
easy-to-use solutions that can help merchants manage and
grow their business,” said Marc Gardner, founder, presi- • Supply ordering and equipment warranty man-
dent and CEO of North American Bancard. “Payments agement: Merchants can view their order history
Hub is an initial, vital step as we build a robust ecosystem and supply levels on the Hub and order hardware,
for small and medium-sized merchants to accelerate the printer paper and miscellaneous supplies.
transformation of their business through technology.”
Delivering speed, convenience
Zavida Mangaru, NAB executive vice president and head “Speed and convenience are the catalysts of retail
of product strategy, innovation and marketing, added, innovation, but small and midsize merchants are frequently
“Over the years, NAB has been focused on amassing left out of the equation,” Mangaru said. “Without the
tools for merchants and bolting them together to create a right tools and capabilities, it doesn’t matter how much
seamless and engaging merchant experience. Merchants merchants do for consumers. When their customers want
can access this platform of capabilities anywhere, anytime to order online and pick up in-store, merchants need real-
and manage their businesses in more efficient ways.” time delivery and logistics management to participate in
Powered by PayAnywhere global commerce and compete with large chains.”

Mangaru pointed out that Payments Hub is built on NAB’s Mangaru stated that convenience means different things
PayAnywhere technology platform and includes many of to different people. For example, subscription service
the same features as PayAnywhere Inside, a proprietary models, such as short-term rentals and food delivery
portal designed for NAB’s mobile merchants. NAB will services, add convenience while removing friction and
continue to add features as the company builds out the reducing overhead. Payments Hub’s assortment of real-
PayAnywhere platform, Mangaru noted. This will provide time tools and services enable merchants to participate
a continuous processing experience for merchants who in the subscription economy and omnichannel commerce
use the all-in-one resource for a variety of business affordably, without making a large, upfront investment,
management activities. she added.

Following is a sampling NAB provided of the Payments The concept of customer loyalty extends beyond coupons
Hub platform’s available attributes: and offers, Mangaru noted. “Merchants earn customer
• Advanced reporting features: Merchants can view loyalty every time they remove friction from commerce,”
she said. “When they offer convenience and reliability,
sales volume, transactions, batch and deposit data in their customers will keep coming back.”
real time, exporting a variety of reports when need-
ed from a customizable dashboard.

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