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Education




        different types of hardware. Merchants will gravitate to   Meanwhile, acquirers must be able to manage this new
        solution providers who are able to tap into the creativity   environment  ‒  let's  call  it  Merchant  2.0  ‒  alongside
        and innovation of independent software vendors and      the  legacy  devices  in  their  estates.  Upstart  smart-POS
        tailor solution suites that are flexible and can adapt to   suppliers can't accommodate legacy devices, but the
        changing needs.                                         installed base won't convert magically overnight.  That
                                                                requires an ecosystem that embraces old and new devices
        Freedom and structure                                   within a unified  agnostic  management  platform. This
        The acquiring channel represents a proven distribution   platform must deliver all the benefits of using new device
        and support system that merchants rely on to help them   technologies while continuing to support legacy devices.
        choose the right systems, get them installed and provide
        training. No doubt, we are moving toward a future where   Acquirers remain the logical channel for new merchant
        merchants can order payment solutions online that when   solutions even as digital transformation permeates the
        delivered  and  connected  to  the  Internet  will  call  home   small merchant environment. The unified agnostic
        for the automated downloading of all security keys,     management platform makes it practical to introduce
        configuration and apps. But that only addresses part of   smart terminals and value-added apps while continuing
        the challenge.                                          to  support  legacy  terminals.  Those  who  can  adapt  their
                                                                business models and extend their market expertise to the
        Merchants will still look to acquirers for help in getting   new world of open systems can prosper and grow.
        up and running, managing their devices, and adding
        or changing apps and hardware as circumstances          William C. Nichols is vice president and general manager, AEVI Americas.
        dictate. What drives success in the digital age is access   He has spent his career in Fin-Tech with experience in strategic market-
        to information and the ability to put it to practical use.   ing, sales, operational leadership and new product initiatives in the
        Small merchants don't have internal IT resources they can   highly competitive payment industry both in the US and internationally.
        devote to analyzing data and developing new processes   Contact him at bill.nichols@aevi.com.
        and services. They will be reliant on interaction across
        acquirer platforms, ISO on-boarding systems, and app
        developers to put this information to work.












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