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Education

Bad habits to avoid Do you have your own support staff? If so, doing something
simple like placing your sales rep or exec into the support
Here are five bad habits to look out for and discourage in office to train for an hour a day for a month will also give
sales staff: them the real live experience they need while the support
1. Talking too much, without listening staff oversees. You are also opening up great camaraderie
2. Asking the wrong questions between multiple departments, which is always a good
thing. Sales and support need to jibe.
3. Losing control of the conversation Share your success stories!
4. Ending calls with no commitment or plan of attack
5. Failing to differentiate the company's product or People learn from experience. Sharing mutual successes,
service even if they are from the past, will instill a sense of unity
and accomplishment inside your company. It will help
Be an active user foster growth. Coupled with the other suggestions herein,
this is a great tool to continue education in a low-key
All companies should require new team members to use environment through conversation. Convert your staff
the products they sell on a daily basis so they can assimilate from superb listeners to selling superstars.
with their future customers. What are the pain points of
your solution? Is there anything worth changing? Things
evolve over time, and if your software or service does not, Nicholas Cucci is the co-founder and chief operating officer of Fluid Pay
then you will be abruptly left behind. LLC and former director of marketing for NMI. Cucci is also a graduate
of Benedictine University and a member of the Advisory Board and
Having regular hand-on experience with your company's Anti-Fraud Technology Committee for the Association of Certified Fraud
products also will help with discussing certain aspects Examiners. Fluid Pay is a true cloud-based Level 1 PCI payment gateway
of a product or service on a deeper level because you processing transactions worldwide. Contact him at nick@fluidpay.com
have experienced the same. This will even result in good or 630-526-8670.
feedback when things are running in the right direction.

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