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Education

Keeping your sales Live training and detailed responses

A majority of your sales team's talent
training current acquisition will happen during live
encounters. The most important part of
By Nicholas Cucci live training is those five minutes after a
call or meeting concludes. This is when a
Fluid Pay LLC supervisor or manager has the most input
and will leave a lasting impact on your
hen people envision a salesperson they tend to think of a staff.
smooth talker and possibly even a yes man. The truth is
the most effective salesperson is a superb listener. Instead It is the time to build up their confidence,
W of those who are always trying to be inline with or a few let them know they did well, or when they
steps ahead of clients, it's the sales reps that sit back and listen to their need to maybe redirect a conversation to
clients' pain points and needs that truly succeed. point the issue at hand in the right direction.
Sometimes customers' frustration can
This practice gives a sales team time to digest and create a call/plan to block their actual need to get things fixed.
action to correct or ease some of their prospects' discomfort. Effective It's our job to help provide that minor
listening is a hard skill to find or train but comes with time as sales reps correction.
hone their skills over time. This article contains tips on keeping your
sales team educated and current: Reward achievements
Sales are always driven by goals both
personal and departmental. Achievement-
based training is another great option to
NO GOOD MERCHANT use. Set goals for sales staff when they
break account records, for example: first
LEFT BEHIND account, 50th account, 100th and so forth.
These are milestones that will build up
over time and cause a subtantial increase
in confidence.

What is micro learning? B O C A
For over 30 years, Electronic Merchant Systems has been Micro Learning allows people to consume C A P I TAL
dedicated to ensuring the success of their Agents. Learn and apply newly learned techniques PA R T NER S
how we can help you grow your business and portfolio. quickly without being overwhelmed. In
the business context, micro leaning is
extremely valuable. Multiple studies done
by global business magazine Forbes have Planning on expanding your offerings?
LEARN MORE: shown that multi-day training events
and seminars are essentially a waste of
money. More than 50 percent of the content
866.887.8907 covered is forgotten within six weeks; even From $50,000 to $2,500,000, BCP is ready
• CNP Specialists
emsagent.com less is applied to the sales process.
• Industry Leading Portfolio to help finance your efforts.
Management Tools Overtraining can actually hurt your
sales team(s). At Fluid Pay, we call this a
• Retail Experts talent crusher because over training an

• Latest Next Day Funding individual leads to no one thinking outside
Window in the Industry the box. This is a push/pull mentality that FAST FUNDING EASY APPROVAL FLEXIBLE TERMS
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A great example of micro learning is TED
talks. These talks last about 15 minutes, As your capital growth partner, it is our job to make more options available to you. With over 15 years in the industry,
which keeps things motivating and
manageable. This is a great way to deliver Boca Capital Partners has the resources in place to accelerate your payment processing business growth with the
new information to your team ‒ and help of our residual based lending program.
information they will actually retain.

40 CALL NOW 844-531-4957 info@bocacapitalpartners.com bocacapitalpartners.com