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Feature

Given this unprecedented situation, we
Advisory Board asked members of our Advisory Board the
Advisory Board
following:
1. How has fallout from the COVID-19
Business continuity pandemic impacted your business, and
what are you doing to mitigate current and
during the COVID-19 potential effects

2. How have the coronavirus and efforts
pandemic – Part 2 to limit its spread affected your merchant
customers? Are you focused on any sector
that is particularly hard hit? If so, what is
your view of the situation on the ground?
hile the ultimate toll of the novel coronavirus pan-
demic is unknown, some sectors of the worldwide 3. What are you doing to be of help to your
economy, such as the travel- and hospitality-related merchant customers, as well as your sales
W industries, have already taken a big hit. Amid volatile agents at this time?
stock markets worldwide, school shutdowns, shuttered businesses,
cancelled events, social distancing and shelter-in-place restrictions 4. Are you pursuing areas of opportunity
– individuals and businesses are taking steps to keep themselves such as alternative funding, contactless
and their communities safe while finding ways to compensate for payment acceptance or ecommerce?
projected losses and find new opportunities.
5. What do you anticipate the long-term
impact of this major disruption will be

Following is the second portion of their
responses. The first installment was published
April 13, 2020 in issue 20:04:01. Heartfelt
We’re More Than an Authorization thanks all Advisory Board members who

We’re The Best Solution For You and Your Merchants participated.
Justin Milmeister, CPP
Elite Merchant Solutions
1. I don't think there is a business out there
that hasn't been impacted by COVID-19.
Outside of a few industries, the majority of
businesses are facing extreme conditions
nobody could have foreseen. We expect and
RETAIL/POS DEVELOPERS
are prepared to endure a big drop in revenue
for at least the next few months, given large
eCOMMERCE
drops in processing volume. Due to the
current environment, we made efforts to set
up all our inside sales reps to work out of their
homes along with most of our admin.
MOBILE QUICKBOOKS
Additionally, upper management has looked
Plus ePN offers customized, versatile services at various non-essential expenses and has
to help you support your business significantly reduced these expenses to help
EMV • Level III • Inventory • CDM • QuickBooks • Bill Pay • Recurring Payments offset the reduction in revenue. We are hopeful
things will go back to normal expeditiously
Through our ePN Partnership, ISOs/MSPs will experience: but are prepared should it drag out longer
• No fee, lead distribution than expected.
• FREE online documentation, development test account, and sample code for
experienced developers 2. Many of our customers are suffering
• FREE brandable marketing materials through our Reseller Support Center tremendously, and of course some industries
(800) 296-4810 • eProcessingNetwork.com are feeling it much harder than others.
Fortunately, as a company, we are very
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spread out with respect to sectors we service;
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