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"I personally believe this COVID-19 is a crisis affecting the Committed to continuing these deliveries, Hung stated
entire world, and if we all work together, we'll get through that the company is sourcing more than 10,000 more
it one day," Huo said. "I know the current situation is bad masks to deliver to emergency healthcare workers.
in New York, but I also see a lot of brave fighters who
keep working to fight against the virus. We UPers will "Universal Processing thanks all the medical and
do whatever we can do and should do to support these healthcare professionals who serve on the frontlines of
fighters." the COVID-19 battle," Hung said. "We can't say thank you
enough; you are all heroes."
Huo said the entire company is focused on fighting back
against the virus. Sales teams are actively reaching out As she reflected on her payments journey, Huo said she
to existing clients. Team members are helping small and joined the company when it was small and has grown
midsize merchants understand and apply to government with it. Throughout the process, her passion for learning
assistance programs, by explaining and translating and helping entry-level employees has remained strong.
complex terminology into minority languages and
assisting with the application process. Operations teams "Only when your group is growing, is it possible for each
are working remotely to solve client issues by phone, individual member to grow," she said. "I have no regrets
email and online, she added. about joining a startup; it has been an amazing journey at
Universal Processing, and we continue to grow together.
Paying it forward When I was brand new to the business and payments
UP's CEO, Saint Hung, and COO, Bufan Yang, recently processing world, UPers welcomed me with open arms
drove to New York City and delivered 1,000 N95 masks and supported and encouraged me. It's my turn to carry
to NYC Health + Hospitals/Bellevue (formerly known as this tradition forward by helping others."
Bellevue Hospital Center) and Elmhurst Hospital, in the Dale S. Laszig, senior staff writer at The Green Sheet and managing
Manhattan and Queens boroughs, respectively. director at DSL Direct LLC, is a payments industry journalist and content
development specialist. She can be reached at dale@dsldirectllc.com
and on Twitter at @DSLdirect.