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however, we do have a handful of 2. As a company proudly serving the small business community, ePN
partners that have built substantial understands that providing merchants with online tools is vital to those who
restaurant and hospitality portfolios need to maintain their business during these difficult and complex times.
over the years. These partners are
reaching out to their respective 3. Partnering with our resellers and ISOs to help them create quick and
portfolios and offering various affordable online payment solutions for their merchants will be key to helping
reductions/elimination of payment the merchant keep their business "open" online, even in times when they may
processing mark ups in the interim to not be able to accept foot traffic at their physical locations.
help weather the storm. It is a great
thing to see people helping for the 4. As a gateway provider, eProcessing Network already provides solutions to
greater good rather than thinking help the reseller and their merchant operate both the front- and back-office
only of themselves. of their business. Whether they operate in a B&M, ecommerce or mobile
environment, ePN offers the payment solutions that allow merchants to accept
3. We have taken the initiative to all forms of payments to brick, click or go. ePN also provides solutions like
remove any mark-ups with respect BillPay, Recurring Payment and Card Updater services to help merchants
to interchange and monthly fees for manage billing and invoicing to ensure that monthly payments/subscriptions
those merchants hardest hit. The are current and paid on time.
majority of our sales partners are W2
employees, and we have committed 5. The long-term impact of merchants having to face the possibility of closing
to not laying anyone off during this their physical doors will lead to utilizing online alternatives to keep their
difficult time. This gives our partners businesses open and provide the same level of customer service to their
peace of mind, and I am proud our clients. ePN can work with resellers to re-educate them on ways to successfully
company is in a position to make this transition their merchants through any major business disruption that may
happen. happen in the future.
4. Yes, we have shifted our sales
focus to industries that are not
experiencing the same challenges
as retail, restaurant and hospitality
merchants, to name a few.

5. It is hard to say at this point;
however, the obvious long-term
impact is going to be dealing with the
major stimulus package of $2 trillion,
which was signed into law on March
27th. I am certainly not an economist,
but I know there will be a long-
term impact created by this large
stimulus package. However, I think
it is necessary and the right move
from both an economic and humane
viewpoint.
Steve Sotis
eProcessing Network

1. As a company based in Houston,
dealing with natural disasters has
made creating a business continuity
plan a necessity. Part of that plan is
to ensure that ePN employees can
work from home in a thoughtful,
choreographed manner, and have
the equipment and supplies on-hand
to allow them to continue to provide
excellent stability and support to our
resellers and merchants.

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