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cannot stagnate with your value proposition. Being able to mile right now for your partners and their merchants, it'll
stay nimble and pivot as needed is extremely important. pay dividends for years to come, especially when things
eventually return to normal.
Third, the last thing I would keep in mind is looking
internally; your people aren't robots, and especially in I think many companies' true colors come out during
turbulent times, internal morale can have a significant times of crisis, so if you can step up now when times are
impact on a company's ability to effectively execute. The tough, you'll be much better positioned for the future. It
people on our team are also members of our community always feels good to help someone in need even if you
and have been wrought with concern for themselves and don't get anything from it financially, because with where
their family, their jobs and the future. We've made a serious the world is currently, we all need to collaborate and lend
effort to be proactive in providing leadership, stability and a hand.
transparency to our team members so they know they are
valued contributors and not automatons. 4. This pandemic has been like nothing we've ever
experienced before, but I've learned a lot as we fight to
keep our business growing and make sure our merchants
Maurice Griefer and partners are getting the highest level of service right
Maverick Payments now. Our team has been absolutely phenomenal these past
few months, and everyone has really stepped up to make
1. As a service provider, I think most payments companies sure things are getting done and clients are happy.
have an advantage in that we can pretty easily work
remotely. I'm personally not a fan of the remote workforce Therefore, I think the most important thing any company
though. I believe most companies are more productive can do is focus on building the best team. Happy and
when everyone is under the same roof, but given current helpful employees equals happy and loyal customers.
conditions, we need to do our part to help slow the spread
of the virus and respect each other's health and safety. We've also had to be more creative and resourceful these
last few months as well, which I think a lot of people are
We have been operating as normal again (for now) while in the payments world, but it's been more important than
everyone at our office wears masks and washes their ever to retain clients and sign up new merchants who may
hands incessantly. We are flexible when employees want be a bit more challenging.
to work from home, too, so I feel we are doing the best we
can to keep a safe workplace and make sure we continue There are a lot of opportunities out there as we've seen
to serve our merchants. banks and processors tighten up, so if you're proactive,
engaging with your network, and staying in touch with
2. We work with more ecommerce merchants than clients or other people you may have lost touch with, you'll
brick-and-mortar, so for our ecommerce clients, nothing be surprised what may fall into your lap.
too significant has changed except for many of them
experiencing increases in sales volume as more business Most importantly, I hope everyone stays safe and healthy
is shifted online now. The only downside is that we've during these times.
seen a lot more chargeback activity than normal (as many
processors are) so we've spent a lot of time making sure
our merchants have the right fraud protection tools so we A Also find us on lso find us on FFacebook, acebook,
can support their growth with minimal risk exposure.
L LinkedIn & inkedIn & TTwitter for the witter for the
Sales portal
For the brick-and-mortar merchants who have really been
most up-to-date stories, t up-to-date stories,
hurting, we've just been offering whatever support we can mos
c
to help them. For some, it's been helping them upgrade can’t miss events and newest an’t miss events and newest
to contactless terminals, quickly set up an online store or
industry announcements.ustry announcements.
integrate online ordering, or simply waiving fees for a few ind
months while they stay closed and figure out their plan.
We process payments for quite a few PPE merchants, so
we've been referring our other merchants to them if they
need a good deal on masks, sanitizer and other supplies.
We're all just taking this day by day and helping clients
any way we can.
h https://www.facebook.com/TheGreenSheetIncttps://www.facebook.com/TheGreenSheetInc
3. We're taking a similar approach with our business h https://www.linkedin.com/company/the-green-sheetttps://www.linkedin.com/company/the-green-sheet
partners and outside agents, just helping however we
can. This is such a critical time, and if you go the extra h https://twitter.com/The_Green_Sheetttps://twitter.com/The_Green_Sheet

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