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Education

• What areas of your business Start now. Create a draft of your business vision. Clearly define what your
did the COVID-19 pandemic business will be like one year, three years and five years from today. Commit
expose this year? to living and breathing your business vision. Read your business vision during
sales meetings and staff meetings. Post your vision statement for all to see.
• Could you have dealt with
these challenges differently? If Even solo agents must be able to provide leadership and vision to those they
so how? interact with regularly. The key to realizing your business vision is leadership.
If you're in a larger organization, leadership not only requires the desire to
• What were the three greatest learn and ability to self-manage, but also the capacity to move the team toward
lessons you learned this year? a clear purpose.

Now that you have the creative juices In practice, leadership is a verb, not a noun. Leadership is action, not a title.
flowing, ask yourself the following Leadership is defined by what we do, not the role we are assigned. Remember
questions about what you want to what John Quincy Adams said: "If your actions inspire others to dream more,
accomplish in 2021. learn more, do more and become more, you are a leader." True leaders positively

• What is your main focus for influence the opinions and actions of employees in their organization.
2021?
I'll be hosting a free 2021 Goal Setting workshop this month, so get in touch
• What needs to be implemented, with me at marcb@surviveandthrive.biz for more information on how you can
allocated or retooled to achieve attend. Cast your business vision that creates a burning desire for your team to
your main focus? see it to completion, and you will have the best year yet.
• What can you do better this
year? Marc Beauchamp is author of Survive and Thrive in the Merchant Services Industry and founder
of Bankcard Life, a community for payments professionals. He is offering a free copy of his book
• How can you use the lessons to all payments professionals at www.bankcardlife.com/greensheet. Marc welcomes your com-
you learned to enhance your ments and feedback at marcb@surviveandthrive.biz.
business?

• What are you going to do to
stay ahead of your competi-
tion? REIMAGINE THE ART OF USAEPAY.COM

• What is your vision for 2021 866-570-2051
around fitness, family, finances TRANSACTION
and faith? RETAIL E-COMMERCE M MOBILEOBILE
• Where do you see yourself and
your company at the end of
2021?

Be a true leader
Stephen Covey got it right when he
said, "Start with the end in mind."
When you have clarity, you can then
communicate it effectively to your
entire organization and enroll others
in that vision.

It's like fishing: to catch a fish, you
have to cast your line into the water,
so the fish is attracted to the bait.
Vision casting works best when
you cast your vision in a way that
inspires, motivates and encourages
your employees. In other words, you
need them to catch your vision and
really believe in it as much as you do.

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