Page 27 - GS210601

CoverStory

new signs going up everywhere belonging to new busi- partners are succeeding. We do our best to keep morale
nesses taking their place. When speaking to merchants, up by doing more company-wide lunches, awards/recog-
let them know about the changes in programs, where they nitions, and getting people to interact more, especially
can offset processing fees by charging a surcharge to the across departments with individuals they wouldn't nor-
end customer. Spend some time learning the functionality mally engage with on a daily basis. Richard Branson once
of a system like Clover, and sell the system based on the famously said, "Take care of your employees, and they'll
value-added applications in the Clover app store. take care of your business." This couldn't be more true.

Learn as much as you can about mobile products and Our other area of focus has been making sure we can keep
wireless products. They are here to stay and will continue up with the massive digital transformation that is under-
to grow. Learn about gateways and virtual terminals, so way. We were fortunate to have a lot of experience in card-
you can explain how a retail merchant or a restaurant can absent transactions and higher risk merchants already, so
expand their footprint or save tons of money with their we were ready when we started to see this shift towards
own online ordering system. ecommerce and online payments.

Maurice Griefer We launched our new proprietary gateway during the pan-
Maverick Payments demic last year, which has helped merchants significantly
as they move away from in-person sales. We've built great
1. The last 18 months or so have been quite the ride to say chargeback management and fraud analysis tools as well,
the least. We've actually seen a lot of growth since the pan- which has been especially valuable for merchants newer
demic started, as many payments companies have. So we to ecommerce and MO/TO payments.
are very grateful for that. The most effective things we've
done were to focus on our team and continue to improve 2. The pandemic has really pushed society further into
our digital payments technologies. the digital world, and the way we pay for goods and ser-
We've about quadrupled our staff here at Maverick since vices has changed too. I have read several reports that the
the pandemic started, and our team has really stepped up pandemic has accelerated digital technologies by several
during this stressful time to make sure our merchants and