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IndustryUpdate

ANNOUNCEMENTS shorten checkout time and help battle/lower shopping
cart abandonment by simplifying the checkout. Google
Pay is compatible with tablet-based, mobile and cloud-
Best Companies Group honors CSI based payments services and equipment.
Computer Services Inc., a provider of fin- U.S. Payments Forum to host public meeting
tech and regtech solutions, was selected
by Best Companies Group as a 2021 The U.S. Payments Forum released details for its upcom-
best place to work. In fulfilling its mission to recognize ing virtual meeting. Payments leaders will share insights
employers that are leading the way in defining the 21st on the latest technologies, challenges and updates in the
century employee experience, Best Companies this year industry through interactive virtual sessions, including
honored organizations demonstrating excellence by keynotes, panels and roundtables. Topics slated include
emphasizing a commitment to employee development, QR code use cases and best practices, new technology's
strong benefits programs and flexibility during the pan- impact on the future of payments, petro EMV migration,
demic. Among other benefits, CSI gives all employees transit trends, standards updates, and more. The meet-
paid time off to participate in community service or ing will take place virtually from July 19 to July 22, 2021.
support a nonprofit of their choosing. Many presentations are open to non-members. The
registration link and full agenda are available at www.
Fi911 launches women's mentorship program uspaymentsforum.org/july-2021-virtual-meeting/.
Fi911, the sister company of Chargebacks911 that sup-
ports financial institutions, launched a program to RESEARCH
empower female leadership across the thriving fintech
and payments arena. LIFT: Elevating Women in Fintech Chargebacks 911 finds friendly fraud rising
aims to champion and enable more women to seize
opportunities across the sector, Fi911 stated. The free Dispute technology platform provider Chargebacks911
program facilitates one-on-one, on-demand meetings released its second annual Chargeback Field Report.
to discuss challenges and pressure points with industry Researchers found that shifting consumer behavior
leaders and entrepreneurs, including Andrea Dunlop, toward ecommerce and digital transactions resulting
managing director of the payment division, at The from the COVID-19 pandemic led to increased friendly
Access Group; Marion King, director of payments for fraud, and merchants across every sector have struggled
NatWest; and Sondra Fienberg, global workload lead- with chargeback spikes. Monica Eaton-Cardone, COO
fraud at Microsoft. and co-founder of Chargebacks911, cited the food and
beverage sector as an example, stating, "This industry
EMVCo updates contactless terminal requirements had one of the lowest chargeback rates, but now trends
among the highest." Nearly 80 percent of merchants sur-
EMVCo updated its EMV contactless payment terminal veyed admitted to increased friendly fraud over the past
requirements to enable a more reliable, consistent pay- three years; 68 percent indicated the pandemic caused a
ment experience through the addition of IQ demodu- growth in their chargeback rates.
lation requirements. This reflects consumer use of an Bank investments in mobile apps pay off
increasing range of card technologies, self-powered
payment devices to perform transactions. Mass transit According to J.D. Power's series of recent studies of bank
could be one sector to benefit from the enhancements and credit card mobile app and online users, mobile has
provided by IQ demodulation with faster turnstile become the primary battlefield in the quest for banking
throughput, and greater flexibility in where the pay- and credit card customer satisfaction. Researchers found
ment device is positioned to authorize entry into a that 67 percent of U.S. retail bank customers used their
transport network, EMVCo stated. Modulation in this bank's mobile app during the past year—an increase
context refers to transaction data transmission via a of seven percentage points from 2020—and 41 percent
carrier signal between a payment device and payment of bank customers are now classified as digital-only.
acceptance terminal. The studies—J.D. Power 2021 U.S. Banking Mobile App
Satisfaction Study , 2021 U.S. Online Banking Satisfaction
SM
Fluid Pay adds Google Pay to gateway Study , 2021 U.S. Credit Card Mobile App Satisfaction
SM
SM
Cloud-based, PCI-compliant payment gateway Fluid Study and 2021 U.S. Online Credit Card Satisfaction
SM
Pay LLC now supports Google Pay. Partners and their Study —track overall satisfaction with banking and
merchants integrated with Fluid Pay can now offer the credit card providers' digital offerings.
digital wallet and online payments to users at checkout. Mercator reports on ATM usage, preferences
"This will enable merchants to streamline and speed
up their checkout process along with operating across Mercator Advisory Group's North American
many mobile devices and platforms," said Fluid Pay's PaymentsInsights, U.S.: Data Summary Report; ATM Usage
Chief Operating Officer Nick Cucci, adding it will also
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