Page 20 - GS210801

View

Time to get on board "We're proud of the success we've had as an independent
payments solutions provider and look forward to enjoying
"An integrated payment experience across all channels is even greater success by combining our complementary
critical as merchants continue to find ways to adapt and capabilities and market coverage with NMI to support
better serve their customers," said Mike Strawhecker, a wider range of partners and their merchants with a
president of The Strawhecker Group. His comments came stronger set of omnichannel solutions," USAePay's Ben
as TSG named Fiserv recipient of the firm's Omnichannel Goretsky said of the acquisition. (Full disclosure: NMI is
Provider of the Year award. The award recognized a sponsor of the Merchant Sales Podcast, which I co-host.)
Fiserv's Clover platform, as well as Carat, an omnichannel
ecosystem targeting large enterprises. Omnichannel is not a flash in the pan. It's the future
of retailing. Merchant services providers must be able
"Our continued investment in omnichannel innovation to support this new way of doing business, providing
across both platforms is speeding innovation and reducing consistent customer and merchant experiences across
time to market," Devin McGranahan, Fiserv's head of distribution and payment channels.
global business solutions, said in a statement about the
award. Kai-Christian Claus, a global payments senior advisor at
EY, made the case in a blog post shortly before COVID
Fiserv isn't alone among merchant services providers that struck in 2020. "Becoming truly omnichannel will require
have seen the omnichannel writing on the wall. Earlier this payment providers to radically reinvent their operating
year, for example, NMI, which has had a strong presence models, integrate products, services, data models and data
in ecommerce and other card-not-present environments, source, remodel internal processes and educate their staff,"
purchased USAePay to better support its omnichannel he wrote, noting that it's a big undertaking, but "becoming
designs. That acquisition followed NMI's 2019 purchase omnichannel is critical if payment providers are to remain
of Creditcall, a UK-based gateway with a strong presence competitive in a tight market."
in unattended environments, like vending, parking,
ticketing and transportation. Patti Murphy is senior editor at The Green Sheet and self-described pay-
ments maven of the fourth estate. Follow her on Twitter @GS_PayMaven.

payments.apriva.com/greensheet