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CoverStory

Additionally, we have implemented the Entrepreneur- Marc Gardner
ial Operating System (EOS) model into our company North American Bancard
culture. With this system, every employee has very
specific data points and measurable goals they are re- 1. We implemented several initiatives to attract
sponsible for on a quarterly basis. employees and independent contractors. We have
successfully partnered with new, tech-focused job
Accountability is key, as well as ensuring our boards such as Dice and Stack Overflow to attract
management team has the bandwidth to prioritize the tech talent from across the country. Furthermore, by
time it takes to give constructive feedback. This has embracing remote work, we have likewise expanded
helped our team members recognize the impact they our labor pool to allow us to compete for top talent
are making and feel supported in their intentions. regardless of their geographic location.

And finally, we have made it a point to offer more We also successfully relaunched our Employee
remote options for employees in response to the Referral Program. We feature three "Hot Jobs''
pandemic—as well as made the effort to energize our every week and communicate the referral bonus
company culture with fun team-building activities amounts to our employees. Finally, we have invested
and other similar opportunities. in Recruiter Training Certification to improve
sourcing, interviewing and other techniques while
2. For 2022, our focus is really on expanding our implementing several process improvements to help
partnerships and nurturing our current partner team members collaborate on filling difficult roles.
relationships. Our partners offer a great deal to the
overall success of our brand. We have established As far as employee retention, we have implemented
some very fruitful relationships that have enabled a a number of Belonging@NAB initiatives focused
tremendous amount of mutual benefit, and we look to on leader training while developing an internal
place a large focus on this as the next year approaches. communications strategy that is inclusive of daily and
month-long celebrations of diversity. We have also
Another avenue we look to capitalize on is our industry enhanced our benefits package to focus on wellness and
exposure by attending more tradeshows and other mental health, celebrated and recognized employees
similar events. It brings us a lot of satisfaction to demo who go above and beyond with our Moments of Magic,
the product live and engage with our fellow peers and and offered professional development opportunities
potential partners. Nothing beats live exposure when like our Certified Payments Professionals
it comes to establishing your foundation and growing
your business. 2. COVID-19 allowing, we plan to resume an active
university recruitment strategy while simultaneously
Additional emphasis will be placed on our internal launching a new and engaging Internship Program
resources as it relates to growing our company culture to build our bench talent for the future. We are even
and really creating an environment our employees planning to create a more exciting and engaging
can flourish in. We are strong advocates of a work/life offer process featuring the involvement of the hiring
balance, and we want the work part of that equation to manager and a gift card for coffee on us. Just as
be as fulfilling as possible. importantly, we will be revamping our new hire
Onboarding Program to extend well beyond the first
3. The short and sweet answer to this is cash flow. Cash few weeks of employment. That way we can ensure
flow is always a potential problem for our customers— that new employees feel good about their decision to
especially when considering the global pandemic. join NAB.
Our ability to ensure that businesses get paid faster
and more efficiently has really been a game-changer We will also be focused on creating engaging,
for partners and merchants alike. interactive content, connecting regularly with new
hires, providing easy access to educational materials,
4. In my opinion, the most profound piece of advice and interacting with leaders throughout the company.
I would give to any payments professional is don't We have also hired a new Employment Branding
commoditize your business. Merchant services is a specialist to work closely with our Marketing Team
necessity; businesses can not operate without it. So, to tell the story of North American Bancard and why
your value will never come from simply processing working for us can do wonders for a new hire's career.
a transaction alone. If you focus on value and give
your merchants solutions that make a meaningful In addition to outreach initiatives aimed at prospective
difference in their time and their revenue, they won't employees, we will also continue to implement several
mind paying for them. strategies to attract new Sales Partners, Integrated
Partners, and merchants. These include maintaining
a frequent and dynamic presence at both merchant-
and partner-facing tradeshows, continuing to

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