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NewProduct
NewProducts

Custom-fit, on-demand

training for payment pros

Pathway to success
In describing the program, Karawdra stated that Impact
Apprentice provides individuals entering the industry with
knowledge and a clear path to success. "Impact Apprentice
has a unique design, and it's not a cookie cutter training
program," she said. "Our staff works with each trainee to
custom fit their learning path."
mpact PaySystem, a payment processing company,
launched Impact Apprentice, an online university for For example, Karawadra has found that merchant onboard-
merchant level salespeople (MLSs). The program is ing can be a frustrating process for new MLSs to learn, and
I designed to help new entrants and payments indus- new agents who try to navigate a lengthy client onboarding
try veterans obtain fundamental knowledge of payment process can lose interest quickly. "We show them how to
processing and numerous merchant options in technolo- streamline onboarding from start to finish in seven easy
gies, products and services, the company stated. steps," she said. "We try to capture the excitement by keep-
ing the process simple as they become more educated with
Emily Karawadra, chief operating officer at Impact PaySys- our courses.
tem, mentioned that Impact Apprentice was exclusively de-
signed for payment professionals. "We have a combination Impact Apprentice courses, customized for each trainee,
of learning plans, but our most popular program allows were created to allow users to learn and build at the same
new talent to begin building their residual base within the time. Some may just want to be a sales office and never reg-
first few hours," she said. "The program couples live coach- ister as an ISO; others may have goals of registering without
ing by one of our executive team members with our online a clear approach and understanding of what is involved,
university, Impact Apprentice." Karawadra said. This program is designed to address all
perspectives with custom-fit programs that align with in-
Karawadra noted that a top complaint among MLSs is lack dividuals' unique goals as they build their businesses, she
of available training programs. This motivated Impact added.
PaySystem managers to create an expansive program to
educate and motivate payments industry newcomers and Channel partner benefits
agents who are seeking to get back into merchant services
after being away from the industry. Karawadra pointed out that the company's sales partners
and sub-ISOs appreciate being able to enroll their MLSs in
Supporting growth, independence the program. Many of our partners were spending hun-
dreds of hours training new talent without getting a good
Today's MLSs sell a range of emerging and traditional prod- ROI, she stated, adding that the company removed this
ucts and services, Karawadra stated. They need to under- burden with Impact Apprentice, which allows partners to
stand the features and benefits of these options and how recruit and build more efficiently.
processing works, she stated, adding that the company's
program is geared toward individuals who want to build "As ISOs in the industry, our biggest hurdle is training the
their own business and agent office to later register as an sales agents that have no industry experience or retraining
ISO. agents who started out elsewhere," Karawadra said. "Train-
ing is a game changer. We offer this training to our ISOs,
Karawadra went on to say that Impact, like many ISOs, sub-ISOs, agents and their sales agents to give them a fast
changed its mindset from being a sales office to being a start in business."
company that develops, deploys and understands technolo-
gy and how it relates to merchant customers. This requires
an educated sales force that understands its client require-
ments, she noted.
Company: Impact PaySystem
"We designed our training program to make it accessible to
anyone with a device and internet," Karawadra said. "Our Product: Impact Apprentice
on-demand courses allow trainees to set their own sched- Website: https://impactapprentice.com/
ules and learn when it's best for them. Courses range from
historical industry lessons to the inner workings of front- Contact: apprentice@impactpays.com
and back-end processing."
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