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About a month after I returned my mobile phone, I
found an irritating sales tax charge on my credit card
statement. It wasn't worth the phone call I made to cus-
tomer service, but I called anyway to express my disbe-
lief and found a knowledgeable and empathetic listener
on the other end of the line. After reversing the charge
and removing my card on file to prevent a recurrence,
Association Shows: she expressed regret that she had not been involved ear-
lier.
Secure Technology Alliance
Payments Summit "I know why the representative was not able to activate
your new phone," she said. "And sadly, it would have
Highlights: In 2023, the Secure Technology been a very simple fix."
Alliance and its U.S. Payments Forum will host
the 15th annual Payments Summit alongside the That statement restored my faith in the brand, even after
Forum’s Spring Member Meeting in Salt Lake the fumbling incompetence I'd experienced. We closed
City. The industry’s premier event, the Payments the service ticket on a good note, and while I would
Summit is the most comprehensive cross-indus- hesitate to order a phone from that company again, I'd
try gathering of card and payments professionals probably be willing to consider their other products
across all stakeholders. and service offerings in the future.
The event will cover all things payments in- Gain, retain sales associates
cluding fintech, payment technology, mobile
payments, NFC, contactless, transit payments, Merchant level salespeople (MLSs) promote all-in-one
solutions that process payments and help merchants in
mobility-as-a-service (MaaS) and more. Attend
the 15th annual Payments Summit and get the numerous ways by integrating business management,
advanced analytics and CRM programs within a uni-
insights you need to lead your organization’s fied framework that can be viewed from anywhere at
payment initiatives and unlock new business a glance.
opportunities.
When: Feb. 27 – March 2, 2023 Restaurant, store and hotel employees leverage these
Where: Salt Lake Marriott Downtown at City next-gen business management systems to run payroll
Creek Salt Lake City and manage menus and inventories. Wait staff use these
systems to adjust tips, reconcile reports and clock in and
Registration: web.cvent.com/event/9bf- out. Marketers use their built-in analytics to understand
ce3ec-e93c-4438-9f8e-c27b4eec6afe/summary customer needs and assess marketing campaigns. In all
cases, the success of the solutions MLSs sell depends on
More Show Dates: ease of implementation and ongoing usage. An October
2018 study by PwC, titled Our status with tech at work:
It's complicated, found employee-driven tech solutions
NEAA 2023 create a motivated, energetic and productive workforce.
March 29 – 30, 2023, Boston How are you and your colleagues handling your mer-
chants' employee experience, post-sale?
Smarter Faster Payments 2023
April 16 – 19, Las Vegas "While 92% of C-suite execs say they're satisfied with
the technology experience their company provides for
ETA TRANSACT making progress on their most important work, only
April 24 – 26, 2023, Atlanta 68% of staff agree," PwC researchers wrote. "That ex-
perience gap matters. When you don't have a clear and
SEAA 2023 accurate understanding of how your people use tech-
June 12 – 14, 2023, Hollywood, Fla. nology in their jobs, and what they need and want from
MWAA 2023 those tools, their overall experience at work can suffer."
July 19 – 20, 2023, Schaumburg, Ill. If you're promoting solutions based on how well they
help merchants gain and retain customers, maybe it's
WSAA 2023 time to include sales associates in your pitch.
Oct. 31 – Nov. 2, 2023 Dale S. Laszig, senior staff writer at The Green Sheet and manag-
Carlsbad, Calif. ing director at DSL Direct LLC, is a payments industry journalist and
content strategist. Connect via email dale@dsldirectllc.com, LinkedIn
www.linkedin.com/in/dalelaszig/ and Twitter @DSLdirect.
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