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NewProducts

Boost customer, employee experience

with digital assistants

contact centers. These intelligent assistants also help sales
associates and customer service representatives by offering
suggested responses, next best actions, action fulfillment
and post-interaction wrap summaries, he added.

Venkat Gopalan, chief digital and technology officer at
ore.ai, an enterprise conversational AI software Belcorp, noted Kore.ai's conversational AI platform has a
platform and solutions company, launched sophisticated NLP engine, which facilitates a fast roll out
RetailAssist, a conversational commerce assis- across numerous channels. "The speed at which we were
K tant solution designed to enhance customer and able to move to market is a testament to the value of the
employee experiences while building loyalty and reducing Kore.ai platform," he said.
churn. By leveraging a range of technologies, including
self-service automation, personalization and omnichannel Omnichannel engagement, support
fulfillment, the solution can streamline onboarding, day-to-
day operations and customer support, stated Raj Koneru, Kore.ai representatives noted that RetailAssist is an om-
nichannel solution designed to enable retailers to meet
CEO and founder at Kore.ai.
their customers wherever they are, while providing value-
"RetailAssist brings together competencies that enable our added services that can enable users as follows:
retail clients to innovate and scale their digital self-service • Streamlined order fulfillment: Serve customers on
use cases faster," Koneru said. "With the ability to offer con- their preferred channels while assisting with all as-
versational intelligent virtual assistants that support the pects of order fulfillment. Customers can search for
customer journey from start to finish, the solution empow- new products, place orders, track order statuses or ini-
ers retailers to tap into the AI-powered conversational com- tiate curbside pickups from the channel of their choice
merce today." without the need for a human agent.
• A unified commerce experience: Provide in-store and
Gopinath Polavarapu, senior vice president and general online support, which enables them to seamlessly tran-
manager at Kore.ai, agreed, stating that RetailAssist has sition across online messaging channels and continue
the potential to transform the in-store shopping experi- transactions in stores. A conversation that begins on-
ence. "Personalization for web and mobile apps should be a line can continue with a virtual or in-store associate,
top priority to transform online shopping experiences," he who will have detailed familiarity and context of the
said. "Kore.ai has built an intelligent AI-native chatbot that shopper's journey.
allows consumers to search and discover products while si-
multaneously asking intricate questions to personalize the • AI-Driven solution: Have a solution that is ready to
right products and services based on their customer profile, deploy, with pre-built retail use cases and a low code/
inventory status and promotions." no code platform. The RetailAssist solution simplifies
configuration and deployment, and users can select
Next-gen chatbot technology and customize workflows, integrations, customer seg-
ments and other options within a remarkably fast time
Koneru went on to say RetailAssist leverages next-gener- to market.
ation language models like GPT-3 and the technology be-
hind ChatGPT, to elevate the sales associate and customer "The RetailAssist employee assistant informs workers
experience. The digital shopping associate personalizes about everything happening in the store - whether it is cus-
each interaction with a customer, he added, while helping tomers waiting curbside, someone seeking an expert in the
store associates provide excellent customer service right store or enabling upselling and cross-selling of products
out of the gate. and services," Koneru said. "It is also pre-trained to handle
employees' HR, administrative, IT and operations related
"The RetailAssist digital associate AI-chatbot helps custom- queries and comes with out-of-the-box integrations with
ers find the right products, get self-service support, check the retail enterprise applications ecosystem."
product compatibility, get the order status, returns, manage
appointments in web and mobile apps, and provide recom-
mendations to customers based on their spend profile, de- Company: Kore.ai
mographics, geography, inventory availability, web and so-
cial profiles," he said. Koneru additionally pointed out that Product: RetailAssist
the digital assistants use advanced automated technologies Website: https://kore.ai
to enhance voice and digital interactions for self-service
and live-assisted customer support operations in stores and Contact: support@kore.ai

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