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Spotlight Innovators

“Peggy Jordan is one of those gems,” Karawadra continued. “She’s been with us since we opened and has single-handedly
placed the most merchants with us.”

Jordan joined Impact PaySystem fourteen years ago after being approached by leadership. “I was working for another
company and they actively recruited me,” she recalls. “I flipped my merchants over to Impact, and have never looked
back, because they’ve always been very good to me.”

When asked what contributed to her steadfast loyalty to Impact PaySystem over the years, Jordan is quick to mention the
“great customer service” provided by the company. “Over the years, a few merchants were lured away, but they all came
back after experiencing less stellar service at other companies,” she said.
Serving Impact as an independent sales representative, Jordan has turned the relationship into much more than the
obligatory sales relationship. “I talk to Impact every day and appreciate their dedication to helping me stay successful,”
Jordan continued. “They give us all free reign in terms of writing business and setting rates [within guidelines, of course],
but we always have the authority to call and request the rates be adjusted, and the leeway to support our merchants in the
way that works best for us.”

According to Jordan, the processors Impact works with are also excellent, and although she has the authority to call them
directly if needed, the relationship with Impact is so strong she doesn’t have to go past them for every little issue. In fact,
Jordan is quick to laud how smooth and fast Impact’s underwriting process is, and said she is particularly grateful for the
ability to order and install all of her merchant’s equipment directly. “There is a great deal of trust and leeway, and as long
as you take care of your customers, Impact will be there for you.”

Mutually grateful for Jordan’s dedication, Karawadra described her approach as graceful. “She brings a grace to us that
transfers to her merchants and this is truly unique,” she said. “Peggy has a loyal following and she services her merchants
like family. She is a valued part of our team and has made us
who we are today!”
A two-way street

Jordan has become friends with many on the Impact team
and feels, “it pays off to create solid relationships with the
Have your own personalized people that support you.”

company web space on The Green Sheet She also offered encouraging words to her peers in the
www.greensheet.com/yourcompanyname industry that are seeking a new selling relationship. “If I
were looking for a company to represent now, I would
definitely go with Impact again,” she affirmed. “They give
you the flexibility to be your own boss, but they are always
there to help set up a client if you don’t want to or are too
busy to get to a location.”

Recalling the recent EMV (Europay, Mastercard and Visa)
transition, Jordan remarked on Impact’s approach to the
Personalized News from the Wire event, complimenting them for going past the call of duty to
Articles from or about your company support its agent crew and customers. “It was remarkable,
Your executive online ads & videos because they [Impact] furnished free equipment to all of
the existing merchants,” she said. “No one had to pay for
new terminals, and as a result, we kept almost all of our
merchants during the transition.”
Join the Impact team!
If you are an agent in the industry seeking to represent a
company that is fair, responsive and committed to its team,
Assistant Vice President of Advertising Sales you are invited to take a look at Impact PaySystem to see if
707-284-1686 their environment is the right for you. For more information,
go to www.impactpays.com, or you can contact Impact’s
danielle@greensheet.com sales support team directly by phone at 877.251.0778, or by
email at info@impactpays.com.

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