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Spotlight Innovators

“We were striving to create a go-to dashboard that merchants would not only feel comfortable using, but one that would
also peak their curiosity like so many contemporary dashboard applications do,” explained Parkinson. “People love
graphical data, and business owners are no exception, so we wanted to make the drudgery of the daily transaction more
pleasant and user-friendly, ideally engaging the merchant further into their day-to-day payment analytics.”
Payments Hub also has a full-featured reporting option, giving NAB merchants access to aggregated data reports. These
reports can be categorized by unique transaction details, including but not limited to the specific card brand or payment
type, as well as refunds and deposits. There is even a report that provides important tax-related detail.

Other features of Payments Hub include an easy virtual terminal interface that is free to all existing and new NAB-
affiliated merchants, an employee profile wizard that makes adding, deleting or changing user access rights and
credentials a breeze, an invoicing feature, a supply ordering interface, dispute management features for handling pre-
arbitration and chargeback requests, a statement matching tool, and much more. NAB is committed to providing access to
even more capabilities through Payments Hub, delivering a comprehensive solution to help merchants manage and grow
their businesses.

“We want to give our merchants all of the control and access they need to manage their accounts within a modern interface
they are already familiar with,” Parkinson concluded, “The more comfortable our merchants are with the administrative
tools we provide them, the more comfortable they will be managing their merchant accounts, and that validates their
choice of payment service provider.”

Give your merchants the latest and greatest
If you’re interested in learning more about Payments Hub, or if you would like to offer your merchants the latest merchant
and payment technologies through NAB, visit www.gonab.com or call 877-223-6577.

ounded in 2001 and headquartered in Memphis,
Tennessee, Impact PaySystem made their mark
on the payments industry with their Petroleum
F Services. Impact’s Executive Team is composed
of industry veterans, with over 75 years’ combined experi-
ence implementing creative solutions for their customers.
Through strategic alliances with industry leaders like First
Data, Elavon, and Vantiv, Impact PaySystem is able to design
unique solutions for merchants’ individual needs. Product
solutions include credit and debit card processing, PIN
secured and signature-based debit, wireless solutions, gift
card, check services, loan products, Click2Don8 proprietary
donation product and development services.
What’s New:
Valuing a loyal agent

he cornerstone of any independent sales organization (ISO) in payments is its sales force. These people are the
frontline face of the organization with their feet on the street representing the company’s products, services and
philosophy. The sales team is the bread and butter that keep an ISO alive. They provide the bridge between the
T ISO and its customer, and they are also the most visible ambassadors of the brand.

“In payments, the sales team is everything,” stated Emily Karawadra, President of Impact PaySystem LLC. “They can
make or break your company’s reputation and it’s critically important to recognize, and openly value, their worth in your
company.”
Great companies attract great talent

An effective sales person is not only engaged in selling for a company, they embody the firm’s values, work hard to build
a long-standing trust with the entire team and are committed to giving each customer the best the company has to offer.

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