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August 2025 • Issue 25:08:01

Advisory Board
Advisory Board

AI in action:

What’s working in payments and why

rtificial intelligence is rapidly reshaping the writing emails and more. Using AI can cut the time it
payments landscape—but how are those in takes to do some tasks by minutes or hours. It is super
the trenches actually using it, and what results helpful to write a letter and then put it in AI and get a
A are they seeing? To gain insight into how AI is better version.
affecting our industry today and how it might shape its
future, we posed three questions to members of our advi- Even taking a PDF and having AI summarize it for you is
sory board. Their thoughtful, experience-based responses helpful. Another great thing is uploading a 30-page lease,
offer a window into both the practical uses and strategic asking the AI a bunch of questions and then asking it for
considerations of AI adoption across different business an email to send to your landlord. When you get back the
models. new lease, upload again and ask if all the changes have
been made.
We extend our sincere thanks to Allen Kopelman of
Nationwide Payment Systems, Rod Hometh of RPY Take an ISO contract and ask, what are my liabilities?
Innovations, and Steven Feldshuh of Betterpay Group for What ways can they stop paying me? Are there any other
sharing their perspectives. Below are the questions we things in the contract I should be concerned about? You
asked, followed by their responses: will get an answer that is better than reading 20-, 30- or
40-page documents, and a lot faster. We do this before we
1. Have you implemented AI in your business? If get our lawyer to review contracts.
so, what have you learned—successes, challenges or
unexpected outcomes? Let's say you get some documents from a merchant: a
driver's license, void check, bank statements and merchant
2. In your view, how is the broader payments and statements. If you're not sure they are real, upload and
fintech ecosystem leveraging AI effectively today? ask. We find scammers sending us BS documents three
Are there any high-profile efforts that haven’t lived
up to expectations?

3. Looking ahead, how do you see your business, Contributed articles inside by:
and the industry at large, evolving with AI in the
mix? Please share any specific trends, innovations
or concerns you anticipate. Allen Kopelman .....................................................................................14
Allen Kopelman Jaki Kackert .............................................................................................18
Nationwide Payment Systems Ken Musante ..........................................................................................28
1. AI implementation at Nationwide Payment Systems Angela Yore ............................................................................................30
We are using AI for a variety of things, and some of our Khalil Kammoun ...................................................................................32
vendors use AI as well. In the office, we use AI to help
with SEO, blogging, putting together social media posts, Robin Anderson ....................................................................................34

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