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NewProducts
Company: NCR Corp. • Live customer service: U.S.-based customer care
Product: NCR Silver agents are available 24 hours a day via toll-free help
Website: www.ncrsilver.com desk, live chat, email or text.
Contact: info@ncrsilver.com
• Reference library: NCR provides a reference li-
All-in-one POS, business brary of articles, videos and user guides for NCR
management solution Silver and NCR Silver Pro Restaurant users. Using
these resources, subscribers can learn how to set up
N CR Corp., a global technology company based a system, navigate through the Silver Back Office
in Duluth, Ga., created NCR Silver, a compre- and use the POS app. A search function helps lo-
hensive, cloud-based POS and business man- cate information quickly.
agement solution that works on Apple iOS 8
and iOS 9 mobile devices and NCR's Android-based Silver • Multiple payment options: NCR Silver supports
Register POS system. Retail merchants can use the sub- cash, credit and many integrated mobile payment
scription service to manage their operations and POS eco- options, including LevelUp and bitcoin. Samsung
systems; the NCR Silver Pro Restaurant Edition is designed Pay also works with NCR Silver.
for restaurateurs, the company stated.
• Email marketing and receipt functionality: Mer-
The NCR Silver subscription service includes 24/7 live chants can use the NCR Silver customer list inte-
customer support, optional Silver Concierge services, gration feature to send bulk emails, receipts and
continuous software updates, integrated loyalty, email promotional messages.
marketing and a range of business management functions,
including real-time inventory updates, NCR noted. • Social media integration: NCR Silver supports in-
The processor-neutral app works with most major U.S. stant social sharing on Facebook and Twitter.
processors; it is preloaded on NCR Silver registers and
available for download at the Apple App Store. • Data analytics: Automated reports rate email cam-
paign performance and provide metrics on cus-
Single hub, multiple touchpoints tomer behavior.
The company pointed out that NCR Silver provides a single, • Integrated loyalty: NCR Silver loyalty is fully in-
comprehensive hub that enables merchants to manage their tegrated and automatically applies rewards at the
businesses from anywhere. NCR Silver technology tools can POS at no additional charge.
help single stores and multilocation franchises modernize
operations and enhance the customer experience. • Offline payments: NCR Silver's Offline Credit
feature accepts payment card transactions and re-
Merchants can access data stored in the cloud on connected routes them to the processing host when internet or
devices without the need to maintain data centers or keep processing host connectivity is reestablished.
servers in their stores. Stores and restaurants interact with
the cloud for credit card processing, POS synching and • EMV, NFC payment acceptance: NCR Silver sup-
back office functions. ports Apple Pay and near field communication
(NFC) payment transactions. It also supports EMV
NCR pointed out the following additional features of its on NCR devices and POS systems that use EMV-
NCR Silver subscription service: certified hardware and payment processors.
• Support for numerous POS devices: The app sup- Optional, elite service levels
ports a variety of connected devices and hardware
peripherals, including wireless printers, magnetic NCR Silver Concierge services enable busy entrepreneurs to
stripe and EMV (Europay, Mastercard and Visa) outsource operational and business management functions
payment card readers, cash drawers, scanners and and receive higher levels of support while providing
integrated scales. customers with a continuous shopping experience across
multiple devices and channels, according to the company.
• Hardware warranty: All hardware provided by It also provides enhanced services such as back-office set
NCR is covered under a 90-day warranty. Extended up, monthly menu maintenance and hardware support
hardware warranties are available on select hard- to merchants who opt in to premium support. Silver
ware for Silver Concierge customers. Concierge agents help merchants configure and customize
their systems by setting up inventory records, employee
information, tax codes, pricing and menu items.
Silver Console, an additional add-on service formerly known
as CimpleBox, provides a secure dashboard with advanced
reporting and business management features, including an
integrated calendar, enhanced sales intelligence, employee
management tools and automated forecasting, the company
stated.
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