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Spotlight Innovators
In addition, the company has launched an enhanced
education program for sales partners. All sales partners
receive intensive training that walks them through every
step of the on boarding process, and offers tips on how to
utilize NAB’s Agent Information Center and the Velocity
Marketplace.
And, it doesn’t stop here. A new, comprehensive webinar
training series has been launched for NAB sales partners.
Each sales partner is encouraged to move through
NAB’s entire webinar training library, ensuring they are
intimately familiar with the company’s onboarding and
account management processes. With this knowledge,
sales partners can expertly guide customers into a full
solution package the first time and help the customer
through critical steps that will expedite account activation.
A dedicated trainer has also been assigned to the sales
department and sales partners have been counseled to
consider this individual their own personal relationship
Your manager and reach out at any time with questions.
Company “This newly concentrated effort is our way of ensuring
Logo every sales partner has a full understanding of all NAB has
to offer a merchant and feels comfortable using our tools
to facilitate smooth and seamless client deals,” says Ryan
www.greensheet.com/yourcompanyname Malloy, Director of National Sales. “It’s a new approach
to selling, and it was designed to create a best practice
• Your own, customized News approach to teaching sales partners how to keep ahead of
from the Wire that highlights the customer’s needs and bring the younger partners up to
the level of our veteran team members.”
stories about your company
• Featured Content: updated Serious customer care can be fun
monthly, either provided by In addition to taking steps to reduce merchant effort by
you, training all sales and support associates to raise the bar
in every customer interaction, the company has also
or written by one of our own established a ‘fun’ call center environment. Customer
writers Care Advocates take part in daily team-building events
and activities, and are encouraged to collectively keep a
• Custom infographics and positive and light-hearted call center environment.
videos
• And so much more... The number of NAB Customer Care Advocates has also
been increased by 29%, which has already resulted in an
Average Speed of Answer (ASA) decrease of 50% at NAB.
In an effort to reduce the wait time even more, Customer
Call me for the details today! Care Advocates from across all three of the support
groups are also being cross trained to support multiple
707-284-1686 service areas.
As NAB continues to showcase and celebrate its ‘Year of
the Client’ initiative, company leaders invite industry
representatives to consider how this unique approach
to customer care sets NAB apart from other processing
providers.
Assistant Vice President of Advertising Sales
danielle@greensheet.com If you are interested in learning more about NAB, its
customer-first focus and its sales partner program, please
go to: www.gonab.com or call direct at 877-786-1653.
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