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Spotlight Innovators

SAePay is a family-owned business based in Los
Angeles, CA. For over 15 years, the company
has been assisting merchants with payment
U solutions to fit their needs. USAePay's payment
gateway supports most of the major platforms in the credit
card industry and works with some of the leading check
platforms. USAePay is pleased to work with most of the
larger merchant service banks in the US and Canada.
What’s New:
Automation for large retailers

f you're a software-as-a-service provider or payment services company that supports enterprise-level businesses
with multiple storefront locations, you know firsthand how complex payments networks can be in these large retail
businesses. Transaction information from every location must be routinely gathered, batched and aggregated, with
I ongoing activity monitored consistently for fraud and integrity. Moreover, on the hardware side, managing every-
thing from terminal maintenance, to deployment and system-wide upgrades, is a major undertaking.

In fact, these systems are so complicated to manage, many enterprise retailers hire third-party Information Technology
(IT) vendors to do the job remotely, or they employ developers to work inside the IT department to keep the payments
system running like a well-oiled machine. "The payments system inside a large retail enterprise is made up of a large
network of devices, software and data management tools," explained Vlad Galyuz, Vice President of Product Development
at USAePay. "It is generally managed through a master control location and is a critical IT function for any large retailer."
Simplifying device management
One of the hardest parts of stewarding a large retail payments network can be the deployment and management of
devices used by storefronts across multiple state or country lines. As a provider of enterprise-level payment management
tools through its partner network, USAePay concentrates on providing value-added resellers (VARs) and independent
software vendors (ISVs) innovations that will continually add efficiency to the merchant.

In this spirit, USAePay is proud to announce they have been piloting a new tool dubbed Connection Manager Pro that
will make management of multiple hardware devices easier. "A year ago, USAePay began piloting the new Connection
Manager Pro tool with a retail mattress merchant with thousands of storefront locations," Galyuz said. "We staged the
rollout, starting with 200 stores, and are now up to several thousand and three enhanced generations of the product."
Throughout this time, USAePay gathered formal feedback from the customer to prepare the tool for its full rollout to
USAePay's entire VAR and ISV partner network. "Our goal is to make our customers happy and feedback means everything
to us," stated Galyuz, confirming USAePay's dedication to following standard piloting practices and releasing only fully-
vetted products. "We have weekly calls with our pilot partner to go over issues, process flow and other topics," he added.
All the bells and whistles
How does the Connection Manager Pro tool work?
For starters, it doesn't require a license. The system administrator can simply adjust permissions in the control panel and
the functionality is available to anyone responsible for managing that merchant's payment network. Even third parties
with a login can access the Connection Manager Pro tool through USAePay's device manager portal.
Also included:
• Every payment device is seen, whether online or offline
• Built-in alerts for independent device firmware upgrades
• Multiple IT administrators and/or developers have access with one login
• Searchable tags for device brand, model number, region, etc.

Additionally, "deployment keys" were recently added, enabling the administrator to create preset deployment templates
for service regions or device types. When a location is opened, the merchant simply texts the deployment settings to an
onsite employee for remote set up. "It’s a way to scale the stores very quickly, which is an important efficiency feature,"
Gayuz said.
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