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NewsBriefs

digital fraud included telecommunications, which saw a 57.5 percent increase, ACI Worldwide. Industry analysts
primarily credit card fraud; financial services, with a 57.5 percent increase, explored highlights from the USA
primarily identity theft; travel and leisure, with a 29.7 percent increase in credit 2020 Ecommerce Country Report in
card fraud; and gaming, which saw a 54.8 percent spike in digital fraud. a March 2021 webinar, discussing
changes in consumer behavior and
U.S. ecommerce to continue unabated their preferred shopping channels.

Despite ecommerce growth throughout the pandemic, the U.S. market
remains nowhere near saturation, according to a new study by RetailX and Moderator Ludovica Quaglieri
was joined by ACI Worldwide
executives Kieran Mongey, solution
consulting merchant retail, and
Dan Coates, solution evangelist,
who discussed key drivers behind
continued U.S. ecommerce growth.
All participants agreed with Ian
Jindal, CEO at RetailX, that the U.S.
ecommerce market is sophisticated
and has the additional advantage of
high-profile ecommerce icons like
eBay and Amazon.
Friendly chargebacks
rising amid COVID
In March, the Center for Disease
Control and Prevention reported
that 180,646,465 U.S. citizens have
received at least one dose of the
COVID-19 vaccine. Several states
have eased restrictions on indoor
dining and public gatherings. De-
spite positive indicators, a study by
Chargeback Gurus, titled The State
of Chargebacks During the Covid-19
Pandemic, warned of persistent pan-
demic-related threats.

Noting that chargebacks have in-
creased by 800 percent during the
pandemic, researchers at Charge-
back Gurus found 75 percent of
customer disputes and inquiries
are directed at card issuers and not
merchants. In addition, refunds in-
creased 77 percent in February and
March 2020 and remained at higher
levels than in 2019.

Also, Protecting Digital Innovation:
Emerging Fraud and Attack Vectors,
published by Javelin Strategy &
Research and Kount, correlated an
uptick in friendly fraud with surg-
ing online activity during the pan-
demic.

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