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Spotlight Innovatorsators
Spotlight Innov

• More Approvals: You work hard to develop relationships with business owners and secure deals. Your expectations
should be that your processor will approve the merchant and get them up and running quickly. This is contingent
on the processors sponsor bank(s). EMS partners with 5 Sponsor Banks and we are always adding more to make
sure all good merchants get approved.
• Better Reporting: You're entitled to and should demand detailed, transparent, accessible reporting to help you
manage your portfolio. Residual reporting that is easy to read and provides enough detail to reconcile your residuals
to the penny should be the norm, not the exception. Does your reporting provide detail down to the interchange
level? Does your reporting have hierarchy for management of sub-agents or partner relationships? With Electronic
Merchant Systems, you will receive these and much more.
• Better Portfolio Management Tools: A complete portfolio management solution provides unique insights into your
merchant portfolio, helping you identify critical opportunities to mitigate attrition, determine profitability, and
proactively manage your accounts.
• Premium Product Set: A full suite of products and services is key to maximizing each and every opportunity you
come across. Value-added products can open the door to more deals. Products like payment gateways, gift cards,
mobile POS solutions, loyalty programs, and responsive websites are valuable tools for your sales arsenal.
• Accelerated Funding: Accelerated funding gives merchants quick access to their funds and empowers them to
better manage their business. Most credit card processors fund transactions in two or three business days, but EMS
offers accelerated funding. Merchants that batch out by 5 AM will have their funds at their bank by noon on the
same day. Same-day funding improves cash flow, operational efficiencies, and access to working capital. This takes
the stress out of meeting payroll demands, purchasing inventory, and satisfying business expenses.
• Responsiveness is Key: A key component of your success is the responsiveness of your processor. A concern or
issue of yours and/or your merchants deserves a quick response. Here at Electronic Merchant Systems, we believe
in the ‘Sundown Policy’. This means all calls and all emails will be responded to on the same day. Even if we don’t
have the answer yet, we will acknowledge the request and let you know we are working on the resolution.
More Than Just "Talk"

If your current provider is falling short on any of their service promises or if you're not feeling challenged in your current
role, maybe it's time to consider a change. As you evaluate processing relationships, review each provider's products and
services. How would you rate each prospective partner on the above 6 deliverables?

Ideally, your partner will not only meet your needs today but anticipate your needs tomorrow. In this ever-changing
industry, Electronic Merchant Systems offers everything you need and more. As the industry advances and you grow
your merchant portfolio, we will continue to strive to meet your needs.

At Electronic Merchant Systems, we believe a service promise should be more than the same old laundry list you've seen
from other processors. We are committed to your success because our success as an organization begins with you. In our
upcoming series, we'll explore the most important criteria to look for in a processor partner and how each standard can
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