Page 22 - GS220502

Spotlight Innovatorsators
Spotlight Innov

endless! I only wish I had more available time to soak it all in quickly. And when I have an idea about a topic I’d
like to learn more about, I only have to share an email with Morgan or Dee and they immediately plan a call or
send resources my way.

How are you able to support your merchants with the tools provided?

My clients love the solutions provided through Impact. I can easily view their transactions, deposits, statements,
and equipment configuration very quickly. All of my clients call me directly when they have support questions
and with this access, I can answer their questions 90 percent of the time! And when I need a deeper look, the
support team at Impact is ready and available to help.

How have your weekly coaching sessions helped you get to the next level?

Dee has been the best cheerleader! My business partner and I jokingly say that Dee is what I was missing over
the last couple of years. He has a way of inspiring and motivating me without pressure.

Have you boarded any merchants so far? And if so,
how would you rate support by the Impact team
throughout the onboarding process?

I have boarded many merchants through our Impact relationship, and I see a clear difference from previous
experiences. Instead of an application being pushed through departments and headless email chains, there
are individuals who assume and monitor the application process with you. In the rare instance of a delay, I
have immediate access to feedback from Morgan and the support team. With non-traditional deals, there is a
conversation about approval potential…not just a “we don’t do that.”

How does Impact Apprentice compare to other training, coaching
or support you’ve received from other companies?

As I have had other ISO relationships in the past, I will just say that Impact Apprentice actually wants you to
succeed. Other programs I’ve experienced leaned heavily on a feature product or solely on bonus structures to
encourage new business. This program is focused on truly pushing you to achieve the next level, based on your
individual goals.

Would you recommend this program to someone who wants to get into the payment industry? Why?

Yes! I would wholeheartedly recommend other people interested in the payments industry try the Impact
Apprentice Program. I wish we would have started with them at the beginning of our journey! It’s rare to find
a company who is genuine in their promises and practices. Impact is the company “who” fits this mold because
the people that created this program are truly genuine.

22