Page 22 - GS220602

Spotlight Innov ators
Spotlight Innovators

Technology wants to be flexible: When the company you’re representing has only a few product and
service offerings, it can sometimes feel like you’re trying to fit a square peg in a round hole instead
of tailoring your solution to fit a merchant’s specific needs. This is why you need access to a suite of
products and services with full integration capabilities and not a one-size-fits-all technology approach.

Professionals want information access: When your processor or ISO doesn’t give you a secure, single-
access view of your deal counts, application statuses and residual streams, it keeps you, your customers
and your prospects in the dark, unable to know how much income you’re generating, when you’ll get
paid or when your merchant accounts will be activated. Real-time transparent views of your sales
pipeline and revenue streams help you maintain peak performance levels and are critical to your
business.

Professionals want to keep up with industry trends: When your processor or ISO keeps information
about payments industry trends, specialized technologies, security protocols and regulatory
frameworks close to the chest instead of sharing it with their front-line sales professionals, everybody
loses. MLSs are held back from attaining professional status. Help desk representatives and customer
service professionals spend valuable time educating internal teams instead of focusing on merchant
customers.
We’re better than that

Emily Karawadra, chief operating officer at Impact PaySystem, pointed out that the payments industry has come a long
way from the bad old days. Today’s modern, sophisticated and independent agents sell more than basic services, she said;
today’s agents sell a range of emerging and traditional products and services. That’s why Impact PaySystem launched
Impact Apprentice, a program designed to give MLSs and channel partners the tools they need to be successful. The
comprehensive, open-ended program benefits all agents, she explained, including new agents, experienced agents and
agents who are coming back to the fold.

Recent Impact Apprentice graduates agreed the training program has given them resources, tools and freedom to pursue
their dreams, wherever they may lead. It could be a deeper relationship with Impact PaySystem or it could be something
else entirely, they observed. The no-strings training program is designed to give them wings, even if they want to fly
away and build their own businesses, open their own agent offices or become registered ISOs.
Karawadra also mentioned that Impact Apprentices can fit the program into their lifestyles and not the other way around.
The training platform includes mentorship, training and ongoing support, all available on demand, she added. “We’ve
heard from agents who previously did not receive the support and training they needed to succeed in payments,” she
said. “We make our curriculum available 24x7 so they can get insights on technology, products and services when it’s
most convenient to their families, businesses and schedules.”
Come on back

Karawadra went on to say that she understands many sales agents exited the industry when they didn’t get the training
and support they needed. She encouraged payments professionals to check out the Impact Apprentice training platform
where there is no limit to what you can learn. She described the platform as a full training program designed to fill in the
gaps, showcase new technology and chart a path to success, citing the following features and benefits:
• Full training on credit card processing

• From how to read a merchant statement to how to price a merchant account.

• Weekly Coaching
• Simplified process to board new merchants

• Access to Operations and Tech Support
• Product Training

“Selling merchant services is not just a numbers game,” Karawadra said. “Sure, we all want to produce but we also want
to build relationships. In this business, we grow our merchant portfolios and professional networks by helping others. As
we get to know our merchant customers, coworkers and partners, let’s freely share the tools, knowledge and support we
all need and take each other and our industry to a whole new level.” Contact us at https://impactpays.com/

22