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NewProducts
N ew Pr oducts

Seamlessly manage chargebacks

with cloud-based SaaS

• Flexible integration: Provides open APIs and hun-
dreds of plug-and-play connections through its Data
Connection Hub, facilitating a range of integrations,
including CRMs, order management, fraud filters,
payment gateways and more.
Cloud-based SaaS technology
i911, a Chargebacks911 brand, has enhanced Eaton-Cardone pointed out that DisputeLab is the first
DisputeLab, a solution designed to help banks, cloud-based SaaS automation solution for dispute financial
credit unions and merchant acquirers resolve processing. The platform directly connects with Visa and
F chargebacks more quickly and efficiently by opti- Mastercard APIs, she added, and supports minor scheme
mizing each step in the dispute cycle, according to Monica networks and numerous alternative payment methods
Eaton-Cardone, founder of Chargebacks911 and Fi911. while treating all cases in a fair and consistent manner. In
addition to improving the end-user experience, DisputeLab
"Fi911 supports financial institutions with innovative back- offers numerous benefits to Fi911 sales channel partners and
office automation technologies created specifically for distributors, Eaton-Cardone stated, adding that partners
banking and financial institutions," Eaton-Cardone said. have been pleased with the platform's easy deployments
"By supporting direct communications between FIs and and value-added features. The DisputeLab dashboard, for
their ecosystems, our scalable product suite offers features example, provides real-time metrics on chargebacks by re-
that range from fast, flexible merchant onboarding to high- gion, source and code to simplify validation scoring.
ly transparent and feature-rich client portals." Eaton-Car-
done noted that Chargeback911 experts brought their expe- "There are nearly 50 financial institutions on the platform
rience to bear in building DisputeLab, a real-time dispute to date, including some of the largest acquiring institutions,
management solution. When paired with Chargebacks911's including JP Morgan Chase and FIS Worldpay," Eaton-
merchant portal, DisputeLab users can help acquirers auto- Cardone said. "DisputeLab is revolutionizing the dispute
mate and remediate chargebacks for all types and sizes of process and bringing digital modernization to every stake-
merchants, she added. holder in the value chain."
Protection from all types of chargebacks Channel partner benefits

Commenting on rising threat levels of chargebacks and Eaton-Cardone went on to say that DisputeLab promotes
friendly fraud, Eaton-Cardone said that DisputeLab can industry-wide savings while helping acquirers and their
protect acquirers and partners against fast-paced, dynamic merchants tackle the ever-growing chargeback problem.
events that give rise to chargebacks. In reviewing the prod- The platform simplifies residual pay-outs by enabling users
uct's features and benefits, she noted that DisputeLab of- to seamlessly manage merchant risk and reserves. Its ag-
fers: ile, self-managed rule engine can handle complex rulesets
• Error reduction: Automates many aspects of charge- and trigger sequencing, she noted, and built-in notification
back management, equipping acquirers with an in- modules manage communications, templates, field tokens
tuitive user interface and reducing staff training and and response monitoring.
response times.
• Built-in compliance and rules engine: Keeps charge- Additional partner benefits include automated workflows
for all case types, Eaton-Cardone stated, enhanced by AI
back management up to date with the latest card technology that quickly extracts key data attributes and a
schemes rules with a configurable rules engine that dynamic rules engine for added quality control and com-
stays in sync with ever-changing card brand require- pliance. These capabilities enable acquirers to handle cases
ments and rule changes, protecting acquirers from at all points in the dispute cycle, she added, from retrieval
costly penalties. requests to arbitration.
• Agile response times: Can reorganize chargebacks
in real-time, enabling acquirers to immediately locate,
isolate, and manage a crisis event. Company: Fi911
• Flexible implementation: Can be easily integrated Product: DisputeLab
with almost any end point, file type or system. The
cloud-based system eliminates the need for on-prem- Website: https://fi911.com/
ises visits and supports standalone, integrated, white- Contact: https://fi911.com/contact/
labeled, co-branded and embedded configurations.
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