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Education

What to know about ATM Not implementing appropriate se-
curity measures puts customer data
upgrades, PCI mandates and their money at risk. This is espe-
cially true of machines still running
outdated operating systems, have ex-
and more posed external access points or have
outdated PIN pads. All these situa-

By Maya Fuentes tions make machines an easier target
for hackers.
Paramount Management Group
With all the changes coming to
hether you own and operate ATMs or manage a financial insti- ATMs—software and ATM lines be-
tution (FI), we all have one thing in common—the headache of ing discontinued, PCI compliance,
ongoing ATM updates. While it would be great if we could avoid plus end of support of Microsoft
W the additional costs, time and energy that go into keeping our Windows 10 software in mid-October
fleets up to date, the nature of technology has three inescapable facts: 2025—FIs and ATM deployers should
1. Consumers rely on ATMs. take notice, and action.
2. Financial and technology equipment, by their nature, are a target for First, to take the edge off
criminal activity. NCR's Edge is the first to go. The com-
3. ATMs must be kept safe for consumer use. pany is ending support of its software
at the close of 2023 and replacing it
Unfortunately, criminals are always working to find new ways to gain access with Activate Enterprise. FIs also
to consumer information in order to steal money. And, as operators of consum- need to worry about replacing NCR
er-facing financial equipment, ATM deployers and FIs must take appropriate SelfServ 30 series machines. These
steps to protect ATM users. popular ATMs and ITMs, launched
in 2008, are being phased out as of the
end of 2024.

That's right, both the software and
the hardware associated with the
popular NCR ATM line will be out
of date as of Dec. 31, 2024. And while
Diebold has already upgraded its
PAYMENT FORM GENERATOR software, its popular line of Op-
teva ATMs, launched in 2003, is also
reaching end of life on the same date.

EASY TO USE: Both Diebold and NCR picked a sur-
prisingly advantageous time to sun-
We Host Page set key equipment in their lineups.
You see, we're all going to have to
Pay Link either update or replace those ATMs
and ITMs anyway.
Embed Code PCI requirements hitting hard

New mandates from the PCI Security
Inventory Standards Council require a signifi-
cant upgrade to ATM PIN pads and
Level Ill data encryption—effective Dec. 31,
2024 for hardware, and Jan. 1, 2025 for
ACH
ACH software and firmware.
The new PIN pads must use TR31
C A L L F O R T R A I N I N G Phase 3 key blocks to offer better se-
curity for data infrastructure and the
8 0 0 - 2 9 6 - 4 8 1 0 protection of personal identification
numbers. The goal of this upgrade is,
of course, to make it harder for hack-
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