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CompanyProfile

Modernize with

advanced fraud recovery,

scheme compliance

ISO/MLS contact:
Fatemeh Nikayin
ivero was founded in 2019 in Zurich, Co-founder
Switzerland, by Fatemeh Nikayin and Thomas
Müller, with the main purpose of moderniz- hello@rivero.tech
R ing and streamlining payment operations for
banks.
straightforward issues and allocating resources for
Having spent years in the payments industry, the co- complex dispute resolution and personalized cus-
founders found a lack of automated, efficient solutions for tomer service.
payment operations, in particular fraud recovery, dispute
management and scheme compliance. Motivated by these Rivero pointed out that since its debut, Amiko rapidly
unmet needs, they founded Rivero to fill this gap. gained popularity in the Swiss market, generating sub-
stantial revenue in its first year. Its clientele spans banks
In just a few years, the company noted, Rivero rapidly and payment processors, capturing impressive market
scaled, with Müller serving as CEO and Nikayin direct- share in Switzerland, the company added.
ing growth and partnerships. The company and its grow-
ing team of around 25 executives, has partnered with Both Kajo and Amiko have secured long-term contracts,
more than 20 financial institutions, turned profitable and which underscores their lasting value and impact, Rivero
delivered millions in revenue with minimal seed invest- mentioned. These powerful SaaS tools replace costly and
ment, according to Rivero representatives. resource-intensive legacy processes and eliminate finan-
cial risks, the company added, noting that these managed
Transformative technologies service offerings protect customer card payments effi-

Having observed that numerous banks rely on legacy ciently and cost-effectively.
processes to manage scheme compliance and fraud dis- Partner-centric approach
pute management, Rivero proposed using its technology
suite to digitize these core processes, drive efficiencies Nikayin pointed out that Rivero’s culture is deeply rooted
and ease integration and maintenance burdens. Thus, the in open-book management, with each team member and
company noted, its flagship SaaS offerings are designed client partner playing a pivotal role in shaping the com-
to modernize card scheme compliance and fraud recov- pany’s future. In addition, she noted, transparency and
ery and dispute management in the following ways: security best practices are central to the company’s ethos
of maintaining bank-grade security standards.
• Card scheme compliance: Rivero's Kajo uses ad-
vanced technologies to help banks stay in sync with “For us, the security and trust of our clients and partners
payment network compliance updates while deliv- are paramount, serving as the cornerstone upon which all
ering seamless customer experiences. With Kajo, our operations stand,” she said. “This commitment un-
banks can manage the compliance process with the derscores our dedication to not just meeting but exceed-
payment networks, like Visa and Mastercard, by ing the expectations of those we serve, ensuring their
tracking all scheme rule changes, breaking down confidence in every transaction.”
what actions need to be taken and organizing the
activities across an enterprise, which can help banks Nikayin went on to say that the world of payments is
significantly minimize related efforts and risk. dynamic: enterprises need to meet the moment, not just
by adapting but by aiming to be a driving force behind
• Fraud recovery and dispute management: Rivero's the change. Rivero is doing just that by accelerating its
Amiko digitalizes fraud recovery and disputes, growth across new markets, boosting product develop-
end to end, helping banks efficiently manage this ment, and expanding its workforce, she said.
process and offer self-service options to custom-
ers. With Amiko, banks have reportedly achieved Nikayin added that Rivero recently secured $7 million in
an 80 percent resolution rate for card payment dis- Series A funding to turbocharge the company’s expan-
putes automatically, which has helped participants sion. Rivero remains excited and optimistic about the
save time, money and resources. Moreover, Amiko future, and its products are in demand, supported every
enhances customer satisfaction by swiftly resolving step of the way by our amazing team, she affirmed.

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