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CompanyProfile
ISO/MLS contact:
Martin Drake
President
866-872-3729, Ext. 707
resellers@USAePay.com
www.usaepay.com
Smarter solutions USAePay now has many departments and nearly 100
employees. The largest group is also the youngest group:
for secure payments the development department. The customer service
department is second largest, followed by the reseller
channel team, marketing and billing.
or USAePay, 2018 marks a year of milestones. "If it weren't for our people, we wouldn't be where we are,"
The company launched a new website and tag Ben Goretsky said. "We're always trying to keep a friendly
line, and is also celebrating 20 years of provid- atmosphere and take care of our people."
F ing gateway services to partners inside and
outside of the payments industry. The company's vibe is fintech and being in Los
Angeles means it must be competitive to get the latest
For founders Ben and Alex Goretsky, the milestones programmers. The Goretskys feel a different culture is
come with memories of the hard work and passion each needed for dealing with a younger employee base, and
USAePay team member has sown into relationships it is more about having an open environment that fosters
cultivated over the past two decades. constant communication and collaboration.
Twenty years later, the brothers said that these "It is a team effort versus just coming into work to sit
relationships still represent everything the company behind your desk," Alex Goretsky noted.
stands for, and what it has become since they opened in Ready for emerging need
borrowed space at their mother's home.
The Goretskys believe payments are becoming more
"We started USAePay in 1998, but it was two years in the relevant overall as well as the technology behind them.
making," said Ben Goretsky, USAePay Chief Executive They built USAePay on the premise of paving the way,
Officer. "Prior, we were doing merchant accounts to get to and being inventive, without compromising the existing
know the industry." platform.
According to Alex Goretsky, USAePay's Chief Financial They also follow an internal code. "Instead of using
Officer, they were in the right place at the right time. someone else's technology, if we can build it ourselves,
"Some of the banks we worked with were looking into then we say let's just do it," Ben Goretsky said.
IP-based processing and it required a payment gateway,"
Goretsky stated. "We didn't want to use a third-party Evolving security needs and challenges are also a
solution and decided it was best to build the gateway constant factor for USAePay, and while the company's
ourselves." technology has never been breached, the founders are
Technology, and people, first quick to confirm they must stay vigilant about containing
breach attempts before they escalate.
The first certification USAePay received was with
First Data Corp. The company then approached more Co-location across the nation also enables USAePay to
processors with integration invitations and eventually manage traffic load, along with a myriad of redundant
gravitated completely away from merchant accounts to back-up and telecommunication lines. According to
become a technology company. Alex Goretsky, hardware redundancy, load balancing
and backup are the most critical pieces of USAePay's
USAePay is now an established brand catering to a technology framework, with each one having an impact
multitude of processors, merchant services providers, on regulating downtime.
software makers and integration partners. The Goretskys
made it important to gain an intimate understanding of "We've learned over the past 20 years there is always
the customers and their business challenges. "Over the another entity we'll have to add into the up-time equation,"
years, we've implemented features based on what we Alex Goretsky said. "Today, we cannot afford to be down
learn from the customers and what they tell us about for even 30 seconds."
their needs," Ben Goretsky confirmed.
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