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$50 spent earns you a $5 credit. I would start We saw chargebacks disappear in 2015 with EMV. Now, merchants are
talking to your merchants about contactless dealing with a lot of chargebacks on EMV card-present transactions
payments before your competitor does. – paid by another means, mistake at the point of sale, paid by cash,
claiming duplicate transactions and non receipt of goods and services
I also believe we'll see a growing demand for – at restaurants, bars and retailers. In my opinion these need to be
faster payments in 2020. Real-time payments retrieval requests, and merchants need to be charged less money if
and instant funding have generated a lot of the cardholder's bank sees that it is an EMV chip-read transaction.
buzz that will only grow louder. We're excited
to be rolling out our own instant funding 4. Critical issues facing the industry's feet on the street in 2020. There
program for merchants, so I think it's important will be more chargebacks, fraud online is increasing, and there needs
for MLSs and ISOs to stay in the loop with to be a solution. Simple two-part authentication with a text would be
new technologies like this so they aren't left perfect. It will probably take five years to happen in the USA. For
behind. For anyone servicing the petroleum the feet on the street: you need to get educated and need to get good
industry, this coming October is the deadline solutions for merchants. Also one thing that many sales reps do not
for gas stations to make the EMV shift, so don't do much today is have a second or third product to sell merchants.
wait until the last minute to check in with This is something reps will need to offer to address their merchants'
your merchants. This is not an easy or cheap pain points and enhance their businesses in important ways. This
upgrade. Start reaching out to see how you can will make give them a shaper competitive edge.
help. Hopefully, 2020 will be everyone's best.

Allen Kopelman
Nationwide Payment Systems Inc. Snapshot of Upcoming Events

1. Main highlights from the last year. 2019
seems to have been the year of cash discount,
surcharing and similar programs. We tried
a few different things until we found the
program that works for us. This is going to
be a growing trend in our business that will
become the norm. We are becoming a fee-
driven society. There are fees for everything.

2. Initiatives that didn't go as well as planned, February 5 - 6, 2019
lessons learned and future plans. Point of sale
initiatives did not do particularly well for us Boston Marriott Copley Place
in 2019. We are working on new products to Boston, MA
bring to market and new partners – so we can https://northeastacquirers.com/neaa-2020/
compete in the right market.

3. Significant developments in payments
and fintech in 2019. Peer to peer payments is
growing, and danger exists there for fraud
and illegal activity. Companies designed to
be peer to peer frequently find themselves in
the middle of illegal or business transactions.
Right now it seems to be the Wild West with
that stuff. We have seen merchants who say
they have processing. Then they show us a host
of peer-to-peer transactions that are business
transactions they are taking into personal
bank accounts.
February 11 - 13, 2020
Terminals are changing. Software in smart Hilton Americas
terminals is improving with more apps. It's
going to be interesting to see how that evolves. Houston, TX
Fraud and chargebacks are another issue. The www.atmia.com/conferences/us/
new rules that favor cardholders are horrible.

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