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Education

strong knowledge of your product playing sports or going to an outing as a company, depending on size. This
and service along with superb will help ease tension and maybe, for example, get those two employees that
communication skills. This will don't like either other to find a middle ground and create camaraderie.
help foster and build a strong,
solid sales/support division. Best of luck to you in 2020.

4. Build heroes Nicholas Cucci is the co-founder and COO of Fluid Pay LLC and former director of marketing for
NMI. Cucci is also a graduate of Benedictine University and a member for the Advisory Board and
Celebrate when someone does Anti-Fraud Technology Committee for the Association of Certified Fraud Examiners. Cucci was also
something noteworthy. It's an named a Top 40 Under 40 by the Electronic Transactions Association in 2019. Fluid Pay LLC is the
appealing and appreciated way only 100 percent cloud-based Level 1 PCI payment gateway processing transactions anywhere in
to acknowledge someone's hard the world. Contact Nick at nick@fluidpay.com.
work and contributions to the
company. Did I mention it feels
great? People always remember
when they've been recognized It’s a War out there!
for something, especially if they Time to Band together with the Band of ISO’s
weren't expecting it. This will also
inspire your lower performing
sales members to learn from the
top performers.

5. Determine strengths
and weaknesses

This is important. Think of your
team like a baseball team. You
have pitchers, catchers, infielders
and outfielders. The entire sales
floor can be viewed the same way.
Not everyone can be a hero or will
thrive under pressure. Recognize
that your daily grinders and front- The Merchant Store Presents the ISO Co-op
line (support) are the backbone
of your organization. Know the
differences among them. Best Buy Rates in the business!

6. Follow your company/core Customer Service that is actually a service to the customers!
values True Revenue sharing

Your company values are directly Join today for a better Tomorrow!
correlated with your mission and
set a standard for operating your
business. Make sure you always The Merchant Store Promise:
keep your core values in mind at • 60 - 80% commission
• Transaction fees: 4 cents!
all times ‒ both professionally and • $5.00 service fee
personally. Remember, it's also • Up-front bonus ( does not effect split )
what you do outside of work that • True revenue sharing!
defines you. You need to maintain • Wholesale equipment pricing!
and uphold the values even when • Free Terminal and POS placement options!
it's difficult or risky. • And, one-on-one support, when and how you need it!

7. Use offsite events and
team building Real partner solutions for Career minded agents!

It's understandable that this may To setup your custom agent program,
not be high on employees' list of TheMerchantStore Contact us at: 844.898.2884
things to do; however, this tends to Minding your business or Visit our website: MerchantCoOp.com
have immeasurable positive effects
on performance. Team building LIFETIME RESIDUALS :: UP-FRONT CASH :: WHOLESALE EQUIPMENT
can be as simple as having drinks,

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