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Education

welcome this and manage it on a daily basis now. We
learned to adapt and continue to do so.
Prioritize service

Service has been the focal point of our ISO. It's the
reason we opened our ISO 20 years ago. Being sales
agents in the field and not having the support we
needed from the processor we worked with was the
impetus behind forming Impact PaySystem.

We brought the processors' systems in house and began
managing the merchants ourselves. We developed
technology to bring all aspects of managing a merchant
from all our processors to our office. All the effort was
to better support our merchants. They don't have to
call into the processor and sit on hold. They get a real
person and systems in place to assist them.

We strive to provide exceptional service to all our
customers, and that includes merchants, ISOs, MLSs Industry Show:
and other resellers. We have seen two decades now in
our business, and the one constant is that good service Northeast Acquirers Association
does matter. NEAA 2020
Remember, old dogs do learn new tricks 35th Anniversary Year!

Evolving and adapting to the times takes resilience. Highlights: The Northeast Acquirers Association
Educating yourself on the changes in the industry will began a movement when it presented the first
always pay off. The best way we have found to do this is regional acquirers show more than three decades
by staying active in the industry by attending regional ago. Now, complementary shows occur through-
shows like those produced by the Southeast Acquirers out the United States annually. The NEAA
Association, Northeast Acquirers Association, Midwest continues to be on the leading edge in providing
Acquirers Association and Western States Acquirers education, inspiration, networking and partner-
Association. ship opportunities to attendees, vendors and
industry experts alike.
The networking opportunities provided by these shows The event welcomes agents providing merchants
have been beneficial to us. Plus, these organizations with transactions processing and related business
do a great job of incorporating plenty of pertinent services, as well as vendors offering the requisite
education, technology and networking into just a products and services, and industry leaders dis-
couple of days.
cussing the latest data, trends and new develop-
In addition, we take advantage of the training our ments shaping the industry.
processors offer, always striving to stay informed. The When: Feb. 5 - 6, 2020
opportunity to know the people behind the scenes at Where: Boston Marriott Copley Place Boston
the processors has been valuable to us, as well. Good
luck in your next year and decade – and stay in touch. Registration: https://northeastacquirers.com/neaa-
2020/
Safari Njema!

Dee Karawadra is president and CEO of Impact PaySystem, and Next Up and Coming Association Show:
Emily Karawadra is the company's chief financial officer. Since 2001,
Impact PaySystem has been a leading provider of payment process- Southeast Acquirers Association
ing technologies and services to merchants throughout the United SEAA 2020
States. Through alliances with payments industry leaders such as
Chase Paymentech, First Data, Buypass, Sage and more, Impact When: April 6 - 8, 2020
PaySystem offers tailored solutions to meet the unique needs of Where: InterContinental Miami
each merchant. Dee and Emily will welcome your questions and Registration: http://www.greensheet.com/SEAA/
comments at dee@impactpays.com and emily@impactpays.com,
respectively.

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